æ°äººæè²ãæåãããããã®ãã€ã³ãããæå°è ãããåœããå£ã®æéçãŸã§è§£èª¬ããŠããŸããæ°äººæè²ãããããšã«ããæè²æ åœè ã®ã¡ãªãããŸã§èª¬æããŠããŸãã®ã§ãæ¯éãåèã«ããŠãã ããã
ïŒç®æ¬¡ïŒ
- æ°äººæè²ã®ç®çããããã
- æ°äººæè²ãæåãããã³ã5éž
- æ°äººæè²ãäžæãªäººã®ç¹åŸŽ5éž
- æ°äººæè²ãæåãããïŒå¹æçãªææ³9éž
- æ°äººæè²ã§ãããã倱æäŸãšå¯Ÿç
- æ°äººã®æ©æé¢è·çç±3éžãšé²æ¢ç
- æ°äººæè²ã«ããæ©ææŠååãšã¯ïŒ
- æ°äººæè²ã§å°ã£ããšãã®å¯ŸåŠæ³
- æ°äººã®æå°è ãæ±ããã¹ãã¬ã¹äŸ
- æ°äººæè²ã宿œããã¡ãªããã®ç¢ºèª
- æ°äººæè²ã«åãçµããã¡ãªããïŒçæç¹ïŒ
- ãŸãšã
æ°äººæè²ã®ç®çããããã
æ°äººæè²ã®ã³ããèŠãŠããåã«ãæ°äººãè²æããç®çããããããããŠãããŸãããã
æ°äººæè²ã®ç®çã確èª
æ°äººæè²ã®ç®çã¯ãäŒæ¥ã«ãã£ãŠæ§ã ã§ãããã©ã®äŒæ¥ã®æ°äººæè²ã«ãå ±éããç®çã¯ãâæ°äººã«å³æŠåã«ãªã£ãŠããããæŽ»èºããŠãããããšâã§ãããã ãæ°åæ¡çšã§å ¥ç€Ÿããæ°äººãšäžéæ¡çšã§å ¥ç€Ÿããæ°äººãšã§ã¯ã瀟äŒäººãšããŠã®ãã€ã³ãã»ããããããžãã¹ã¹ãã«ã«ã¯å€§ããå·®ããããŸãã
ãã£ãŠãæ°å ¥ç€Ÿå¡ã®ç¹åŸŽã屿§ã«åãããŠæ°äººæè²ã®ç®çãå€ããŠããããšãéèŠã§ãã
æ°äººæè²ã®éèŠæ§
æ°äººæè²ã®éèŠæ§ã¯ãæ©æé¢è·é²æ¢ãæ©ææŠååã«ãããŸããæ©æããäŒæ¥ã®ããã·ã§ã³ãäºæ¥æ¹éãšã®æ¹åæ§ãããåãããããšã§ãæ°äººã®ããã£ãªã¢ããžã§ã³ããæç¢ºã«ãªãã®ã§ãç®ã®åã®ä»äºãžã®ã³ãããã¡ã³ãåãå¢ããæ©ãææããçµæãåºãæ°äººãžãšè²æããããšãå¯èœã§ãã
æ°äººæè²ãæåãããã³ã5éž
æ°äººæè²ã®ç®çãããããããŸãããã§ã¯å®éã«ãæ°äººæè²ã®ã³ããå ·äœçã«èŠãŠãããŸãããã
ã³ãã¥ãã±ãŒã·ã§ã³ãèªãåãã«è¡ã[æ°äººæè²ã®ã³ãâ ]
ä»äºãé²ããããã§ãã³ãã¥ãã±ãŒã·ã§ã³ã¯å¿ èŠäžå¯æ¬ ã§ãããã ãâããžã¿ã«ãã€ãã£ãäžä»£âãšåŒã°ããè¿å¹Žã®æ°äººã¯ãSNSãäžå¿ãšãããããã®äžçã§ã®ã³ãã¥ãã±ãŒã·ã§ã³ãäž»æµãšããŠããŸãããèšãæãããšãâ察é¢ã§ã®ã³ãã¥ãã±ãŒã·ã§ã³âã«èŠææèãæã€æ°äººãå€ããªã£ãŠããŠããŸãã
ãã£ããããŒã«ã§ã®æ¥åé²è¡ãå¢å ããŠããŸããã察é¢ã§ã®ã³ãã¥ãã±ãŒã·ã§ã³ã¯ãä»äºãããããã§ã®å¿ é ã¹ãã«ã®ïŒã€ã§ããæè²æ åœè èªèº«ããäž»äœçã«ã³ãã¥ãã±ãŒã·ã§ã³ãåã£ãŠããããšãéèŠã§ãã
æ¥åã®ç®çãæç¢ºã«ãã[æ°äººæè²ã®ã³ãâ¡]
æ°äººãã¢ãããŒã·ã§ã³ãä¿ã¡ãªãããæ¥åãéè¡ããŠããããã«ã¯ããä»äºã®ç®çããæç¢ºã«ããããšãéèŠã§ããããã«æ°äººã¯ãä»äºã®æå³ã¥ããèªåïŒäººã§ã¯ã§ããªãå¯èœæ§ãé«ãã§ãã
ããã®äœæ¥ã¯ããã£ããäœã®ããã«ããã®ã ããïŒããšæ©ããšãæ°äººã®æã¯æ¢ãŸããäžåžãæè²æ åœè ãäœæ¥ã®ç®çãä»äºã®æå³ã¥ããè£è¶³ã§ããªããã°ãæ°äººã®ã¢ãããŒã·ã§ã³äœäžã«ã圱é¿ããŸãã
æ°äººæè²ã®æ åœè ã¯ãä»äºã®ç®çããŽãŒã«ãæç¢ºã«ããæ°äººã«èª¬æã§ããããã«ããŸãããã
æ°äººã«æ¯ãè¿ããããã[æ°äººæè²ã®ã³ãâ¢]
æ°äººæè²ã«ãããç®çã®ïŒã€ã«ãæ©ææŠååããããŸãããæ¯ãè¿ãã¯æé·ãå éããã广çãªã¡ãœããã§ããæ¥å ±çã䜿ã£ãŠã1æ¥ã®ãªãã§
- ãããŸããã£ãããšã
- ãããŸããããªãã£ãããšã
- ãæ°ã¥ããåŠã³ã
- ãããäžåºŠããçŽãããªãã
ãªã©ã®é ç®ã§ãæ¯ãè¿ãã®ç¿æ £åãä¿ããæ°äººã®æé·ãä¿é²ãããŸãããã
æ°äººã®ãã£ãªã¢ãèãã[æ°äººæè²ã®ã³ãâ£]
æ°äººæè²ãè¡ãããã§ã¯ããŸãä»äºã®å šäœåããã£ãªã¢ã¹ããããå ±æããããšãéèŠã§ãããã¡ãã现ããªããšãäŒããå¿ èŠã¯ãããŸããã
ãã ããâ䟡å€ãçã¿åºãããæµãâãå ¥ç€Ÿçç±ã«ç¹ãã£ãŠãããããªâä»äºã®ããããã«çŸåšã®ä»äºãã©ãç¹ãããâãâ1人åã®ãã¬ã€ã€ãŒãšããŠæŽ»èºãããŸã§ã«ã©ããªã¹ãããããããâãšãã倧ããªã¹ã±ãŒã«ãèŠããããšããã€ã³ãã§ãã
çžè«ã®ããããç°å¢ãäœã[æ°äººæè²ã®ã³ãâ€]
äžåžãžã®çžè«ã¯ãææããããããã®ãã€ã³ããšãªããŸããå ±é£çžã¯ãä¿¡é Œãä¿¡çšã«åœ±é¿ãåºãã®ãæ°äººã«æèãããã®ãšåæã«åŸ¹åºãããŸãããããã®ããã«ã¯ã[æ°äººæè²ã®ã³ãâ ]ã§ã解説ããŸãããããŸãã¯æè²æ åœè èªãããäž»äœçã«ã³ãã¥ãã±ãŒã·ã§ã³ãåãã«ãããçžè«ããããç°å¢äœããããããšãéèŠã§ãã
æ°äººæè²ãäžæãªäººã®ç¹åŸŽ5éž
æ°äººæè²ã®ã³ãã¯åç« ã§è§£èª¬ããŸããããã®ç« ã§ã¯ãæ°äººæè²ãäžæãªäººã®ç¹åŸŽããã¡ãªè¡åãææ¡ããŠãããŸãããã
ç¹åŸŽâ æè²æ åœè èªãå ±é£çžãããªã
å ±é£çžã¯ã瀟äŒäººã®å¿ é ã¹ãã«ãšããã®ã¯åœããåã®è©±ã§ãããã ãæ°äººãéšäžã«ã ãæ±ããäžåžã¯éšäžã«å¯ŸããŠå ±é£çžãããŠããªãããšã«æ°ä»ããŠããªãæè²æ åœè ãå€ãã§ããç¹ã«æ°äººã¯ããå ±åããã®ã«ãäžåžããé£çµ¡ãäžããŠããªãããçžè«ãããããä¿çã®ãŸãŸé²æããªãããªã©ã®å Žåãã¢ãããŒã·ã§ã³ã®äœäžãèµ·ãããããã§ãã
éã«äžåžãããããã®ä»¶ãâ³â³ã®æ¹åã§é²ããããšæãã®ã ãã©ãã©ãããªïŒããªã©ã®çžè«ããããšãéšäžãæ°äººã¯ãé ŒãããŠããããšæããã®ã§ãã¢ãããŒã·ã§ã³åäžããã©ãã¯ãŒã·ããã身ã«ã€ããŸããåæ¹åã§ã®å ±é£çžãå¿æããŸãããã
ç¹åŸŽâ¡æ°äººãæ¿èªããªã
æ°äººãè¥æã®ã¢ãããŒã·ã§ã³ã¢ããã¯ãæ¿èªãããããšã§è§£æ±ºã§ããã±ãŒã¹ãå€ãã§ããæå°è ã§ããå Žåãããã£ãšäžãç®æããŠæ¬²ããããšé¡ãã°ããã«ãææããã£ãŒãããã¯ã«ç®ãè¡ããã¡ã§ãã
ãã¡ãããéšäžã®ã¹ãã«ã¢ããã®ããã«ãäžèšã®ãããªæ¯æŽã¯å¿ èŠäžå¯æ¬ ã§ãããéšäžã®æ¿èªæ¬²æ±ãèããŠèšèªåããæ¯æŽæ¹æ³ããæ°äººæè²ã«ãããŠã¯éèŠã§ãã
ç¹åŸŽâ¢æ°äººãçè§£ã§ããªãèšèã§èª¬æããã
æ°äººã«ä»äºã®èª¬æãããéã«ãæ°äººãçè§£ã§ããªãèšèã䜿çšããŠããŸããšãâæ¥åã®æµãããŽãŒã«âãéèŠãªã®ã«ãé¢ããããæ°äººã¯âèšèã®æå³âã«æèãéäžãããŠããŸããŸãã
çµæãšããŠããäºããã©ã¹ãã¬ãŒã·ã§ã³ãæããæ¥å鲿ã«ããã€ãã¹ã®åœ±é¿ãåºãŠããŸããŸãããªãã¹ãåãããããèšèãèšãæãããââã£ãŠèšèã¯ç¥ã£ãŠããïŒããªã©ç¢ºèªãããªããã説æããããã«ããŸãããã
ç¹åŸŽâ£æ°äººã®äŸ¡å€èŠ³ãææ¡ã§ããŠããªã
æ°äººãã¢ãããŒãããããã§ã¯ãæ°äººã®äŸ¡å€èгãããçšåºŠææ¡ããŠããå¿ èŠããããŸããå ·äœçã«ã¯ã以äžã®ãããªäŸ¡å€èгã§ãã
æ°äººã¯ã©ããªãšãã«
- âå¬ããã®ãâ
- âèœã¡èŸŒãã®ãâ
- âé 匵ãããšæãã®ãâ
EtcâŠããªã©
ãã ããããªã䟡å€èгã®å ±æãããã®ãé£æåºŠãé«ãã®ã§ããŸãã¯äžåžããèªå·±é瀺ãå§ããŠã¿ãã®ã广çã§ãã
ç¹åŸŽâ€æ¥åã®ç®çãšã¡ãªãããæ°äººã«äŒããŠããªã
åç« ã§ã解説ããŸããããæ°äººãžæ¥åã®ç®çãã¡ãªãããäŒããããšãã§ãããšãæ°äººã¯äž»äœçã«ä»äºãããããã«ãªãã峿Šåãžãšæé·ããããšãã§ããŸããéã«ãæè²æ åœè ãããŸãäŒããããšãåºæ¥ãªããšãä»äºã«å¯Ÿããæ°äººã®ã¢ãããŒã·ã§ã³ã¯äœããªãå¯èœæ§ããããŸãã
ããã®ä»äºãã§ããããã«ãªãã°ããã£ãšææãããããã
ããã®ä»äºã§ææãåºããããããã«ãªãã°ãåã®æããã£ãªã¢ããžã§ã³ã«ãç¹ãããïŒã
ãªã©ãæ°äººã®ææããã£ãªã¢ã¹ãããã«çŽã¥ããŠèª¬æã§ããã¹ãã«ããæè²æ åœè ã«ãšã£ãŠã¯å¿ èŠã§ãã®ã§ãç©æ¥µçã«åãå ¥ããŠãããŸãããã
æ°äººæè²ãæåãããïŒå¹æçãªææ³9éž
æ°äººæè²ã®å¹ææ§ãäžããææ³ã9ã€ç޹ä»ããŸãã
ããã¥ã¢ã«[ææ³â ]
ããã¥ã¢ã«äœæã¯ãæ°äººã®æé·ã«ç®ãè¡ããã¡ã§ãããæè²æ åœè åŽã®å©ç¹ãããããæ°äººè²æã®ã ã©ããªããããšãã§ããããæè²æ åœè åŽã®è² æ ãåæžã§ããããªã©ã¯ä»£è¡šäŸã§ãã
ãŸããããã¥ã¢ã«ãäœãéã«ã¯å¿ ã
ã»ãŽãŒã«
ã»å šäœå
ã»1ã€1ã€ã®æé
ãåé ã«èšèŒããããšãéèŠã§ãã
æªãæå³ã§ã®âããã¥ã¢ã«äººéâãæžããŠããããšãèããã«å®è¡ããã ãã®ç€Ÿå¡ãäœããªãããã«ããäœã®ããã«ããã®ããäœãå®çŸã§ããã°ããã®ããå šäœã®æµããå¿ é é ç®ã§ããå ããŠãã誰ã§ãçè§£ã§ããããã¥ã¢ã«ã«ãããããšãå¿æããŸãããã
ã«ãªãã¥ã©ã [ææ³â¡]
æ°äººè²æã®ã«ãªãã¥ã©ã äœæã¯ãæ°äººè²æã®ç®çã«åãããŠäœãããšããã€ã³ãã§ãã
å ·äœçã«ã¯ã次ã®3ã€ãæããããŸãã
瀟äŒäººãšããŠã®ãã€ã³ãã»ãã
- 絊äžãããããããšããŠã®å¿æ§ã
- ä»äºã«å¯Ÿãã責任æ
- 顧客ãžã®è²¢ç®
- ææãäžãæé·ããããã®èãæ¹
- äž»äœæ§
- èªåäºã«æããå
- æéã®äŸ¡å€
- æ°å ¥ç€Ÿå¡ã«æ±ããããå§¿å¢ãšè¡å
äž»ã«ãæ°åå ¥ç€Ÿã®æ°äººåãã§ããããåŠçãã瀟äŒäººããžãšãã€ã³ããã§ã³ãžãããæ°äººèªãã«ãä»äºã®æçŸ©ããèããŠãããããšããã€ã³ãã§ãã
æ¥çš®ãè·çš®ã«é¢ãããæ±ãããã瀟äŒäººãšããŠã®åºç€ã¹ãã«
- 瀟äŒäººãšããŠã®ããžãã¹ãããŒ
exïŒæšæ¶ãæ¬èªãããžãã¹ã¡ãŒã«
- ã³ã³ãã©ã€ã¢ã³ã¹
exïŒå人æ å ±ã®æ±ãæ¹ãã€ã³ã¿ãŒããããSNSãšã®ä»ãåãæ¹
- 顧客察å¿
exïŒé»è©±å¿å¯Ÿãæ¥å®¢å¯Ÿå¿ãååºäº€æ
- å ±é£çž
- ã¿ã€ã ãããžã¡ã³ã
- ãã®äŒç€Ÿã§åãããã§ã®ã«ãŒã«
ex)å°±æ¥èŠåã倿 ãçµè²»çã®ç³è«æ¹æ³ãä»äºã§å¿ èŠãªã·ã¹ãã ã®åºæ¬çãªæ±ãæ¹
- é å±ã«åããããžãã¹åºç€
å¶æ¥ïŒååã»ãµãŒãã¹ç¥èãåè«ã®åºæ¬ã顧客管çã·ã¹ãã ã®èŠæ¹ç
ITãšã³ãžãã¢ïŒããã°ã©ãã³ã°ã®åºç€ç¥èç
瀟äŒäººã«å¿ èŠãªäžè¬çãªã¹ãã«ã§ãã®ã§ãæè²æ åœè ã¯ãã£ããæ°äººã«æå°ã§ããããã«ããŠãããŸãããã
- ããã·ã§ã³ãããžã§ã³ãããªã¥ãŒãªã©çµç¹ã®ç®æšã䟡å€èг
- äžèšã«ãé¢é£ããäŒç€Ÿã®æ²¿é©ãäºæ¥ã®æŽå²
- çµç¹æ§æãæææ±ºå®ã®ããæ¹
- æ¥ççšèªã瀟å çšèª
- çµç¹ã¡ã³ããŒã®é¡ãšååã®äžèŽ
äžèšã¯ã¹ãã«ã¢ããçãªã«ãªãã¥ã©ã ã§ã¯ãããŸããããæ¥åãã¹ã ãŒãºã«é²ããããã§å¿ èŠãªå 容ã§ãã®ã§ããã¡ããšæ°äººã«äŒããŸããããå ¥ç€Ÿåæã«å®æœããããšå¹æçã§ãã
ãã§ãã¯ã·ãŒã[ææ³â¢]
æ°äººæè²ã¯ããšãããåææè²ã¯ã€ã³ããããäžå¿ã®åº§åŠãšãªãã±ãŒã¹ãå€ãã§ãããã¡ããããã®äžã§ã¢ã¯ãã£ãã©ãŒãã³ã°ãããŒã«ãã¬ã€ã³ã°ãåãå ¥ããŠãç ä¿®å¹æãé«ããŠããããã§ãã
ããããã€ã³ãããã ãã§ã¯ã身ã«ä»ããããšã¯ãããŸãããæè²æ åœè ã¯ãæ°äººèªãããå®è·µããèªèµ°ããªããæé·ã§ããç¶æ ããæŽããå¿ èŠããããŸããããã§ãæ°äººè²æã®ç®çã«ãæãæŒãããºã¬ãçããªãããé²ãããã«ããã§ãã¯ã·ãŒããæå¹ã§ãã
äŸãã°ããæ°äººããåºæ¬çãªããžãã¹ãããŒã培åºããŠããç¶æ ããšããç®çã§ããã°ã
ã»èº«ã ããªã¿
ã»ååºäº€æ
ã»æ¬èªãèšèé£ã
ã»é»è©±å¯Ÿå¿
ã»å ±é£çž
ããããã®é ç®ã现ååãããã§ãã¯ã·ãŒããäœæããããšããã¹ã¹ã¡ã§ãã
OJT[ææ³â£]
OJTã¯ãäžè¬çãªæ¥åç¥èã ãã§ãªãã瀟å ã§æ¬åœã«å¿ èŠãªã¹ãã«ãç¬èªã®ã«ãŒã«ãå®è·µã®ã¡ãã£ãšããã³ãçãçè§£ããããã§ãããŸããçè§£ã®çžéããã¹ããã£ãå Žåã§ããå³åº§ã«æ°äººã«ãã£ãŒãããã¯ããããæ¹åç¹ãäŒãããããããšãå¯èœã§ãã
ãŸããOJTã¯ïŒå¯ŸïŒãããã¯å°äººæ°ã§è¡ãªãããããšãå€ããããåŠç¿è ã®ç¿ç床ã«å¿ããŠæè²å 容ã調æŽã§ããç¹ãOJTã®é åã§ããæ¥åã«æ £ããã¹ããŒããç解床ã«ã¯å人差ããããããå人ã®èœåãç解床ã«åãããæå°ã宿œã§ããŸãã1察1ãå°äººæ°ã§æå°ã«ãããããããããã现ããªãã©ããŒãå¯èœã§ãã
Off-JT[ææ³â€]
Off-JTã§å šäœåãäœç³»çãªç¥èãåºç€ã¹ãã«ãåŠãã§ããOJTã«é²ãããšã§ããããªãçŸå Žã«å ¥ããããOJTã®åžå床ãé«ããããšãã§ããŸãã
OJTã§çµéšããããšã«ãªãæ¥åã®çžŠãšæšªã®ã€ãªãããå·¥çšãªã©ããã£ãããšæ¥åã®ãå šäœåããã€ã¡ãŒãžã§ããããã«æå°ããããšã倧åã§ãããŸããå®åã«ãããå ±éèšèªãOff-JTã§å ±æããŠãããšãOJTã§ã®æå°ãã¹ã ãŒãºã«é²ãããããªãã§ãããã
e-learning[ææ³â¥]
åæã®æ°äººæè²ã«ã¯ãe-learningãªã©ã®èªäž»åŠç¿ã广çã§ããå®åããŒã¹ãšãªããšããç¥ããªããšã§ããªããæ¥åãšããã®ã¯ãã©ã®è·çš®ã«ãããŠãååšããŸãã
e-learningã¯ãæ°äººã®ããŒã¹ã§é²è¡ã§ããå埩åŠç¿ã«ãæå¹ã§ãã瀟äŒäººã§ãã€ã³ãããããç¿æ £ã圢æã§ããã®ã§ãæ°äººã ãã§ãªããè¥æãããã«å±€ã®ç€Ÿå¡ã«ããã¹ã¹ã¡ã§ãã
ãªãã¬ã¯ã·ã§ã³[ææ³âŠ]
ãŸãããªãã¬ã¯ã·ã§ã³ã¯ãçµéšãæé·ã«ã€ãªããããã®ãã®ã§ãããç®çãç°ãªããŸãããªãã¬ã¯ã·ã§ã³ã§ã¯åäººã®æé·ã«ã€ãªãããããâäºå®âã«é¢ããŠã¯âå€éšã§èµ·ãã£ãäºå®âã¯ãã¡ãããâèªåã®å åŽã§èµ·ãã£ãäºå®ïŒææ ãæèâãŸã§èžã¿èŸŒãã§æ¯ãè¿ããŸãããã®ç¹ããéåžžã®æ¥åæ¥èªãæ¥å ±ãšã¯å€§ããç°ãªããŸãã
ãªãã¬ã¯ã·ã§ã³ãæ°äººæè²ã«å¹æçãªçç±ãšããŠ
- åŠã¶åãåäžãã
- æ°äººã®åŒ·ã¿ãçºæ®ãããããªã
- ã»ã«ããªãŒãã·ãããåäžãã
ãªã©ãæããããŸããæ¯éãåãå ¥ããŠãããŸãããã
MBO[ææ³â§]
MBOïŒç®æšã«ãããããžã¡ã³ãïŒã¯ãé©åãªç®æšèšå®ãããããšã§ãæ°äººã®åãå šç€Ÿç®æšã®éæãšããè»žã«æããŠçºæ®ããŠããã£ãããèªèµ°ãä¿ãããããããšãå¯èœã§ãã
æè²æ åœè ã¯ãç®æšç®¡çã·ãŒããåºã«ãæ¥åžžã®ãããžã¡ã³ãã«ãããŠãæ°äººãèšå®ããç®æšãšçŸç¶ãèšç»ããæœçã®å®è¡ç¶æ³ãå¹æã®æ¯ãè¿ããç®æšéæã«åããæ¬¡ã®æœçæ€èšçã®PDCAãåããŠããããšãè£å©ããããšãéèŠã§ãã
æ°äººãšé£äºããã[ææ³âš]
è¿å¹Žã§ã¯ããªã¢ãŒãã¯ãŒã¯ã®å°å ¥ã«ãã£ãŠãæ¯æ¥éšäžãšçŽã«é¡ãåãããããšããªããªã£ãäŒæ¥ããããŸããæ¢ã«äžåžãšéšäžã®éã§ãé¢ä¿æ§ç¯ãåºæ¥ãŠããã°åé¡ã¯ãããŸããããé å±ãããåœåãªã©ã®æ°äººã«ãšã£ãŠã¯ãäžåžã«ç©æ¥µçã«ã³ãã¥ãã±ãŒã·ã§ã³ãåãã«è¡ãããšã¯é£ããã§ãããã
éšäžãšåºç€Ÿæ¥ã調æŽããé£äºã«ããã ãã§ãã³ãã¥ãã±ãŒã·ã§ã³ãåæ»ã«ãªãå¯èœæ§ããããŸãã®ã§ããã²åããããŠã¿ãŠãã ããã
æ°äººæè²ã§ãããã倱æäŸãšå¯Ÿç
æ°äººæè²ã®ã³ããå ·äœçã«èŠãŠããŸãããæ¬¡ã«ããããã倱æäŸãšå¯Ÿçã説æããŸãã
æç€ºããå 容ãšéã£ãå ±åãåããŠããŸã£ã
æè²æ åœè ãæ°äººã«æç€ºããå 容ã«å¯ŸããŠããŸã£ããéã£ãå 容ã®å ±åãåããŠããŸãããšããããŸããããªãã§èšãããããšãã§ããªããã âŠããããããªããã°ã質åããã®ãæ®éã ãïŒããªã©ãšãã¹ãã¬ã¹ãæããããšãå€ã ããã§ãããã
äžèšã®ãããªå€±æãé²ãããã«ã¯ã以äžã®ãã€ã³ããæ¯ãè¿ãããšã倧åã§ãã
- æ°äººã«ãããããããèšèã§æ¥å説æã¯ã§ããŠããã
- æ°äººã®æ§æ Œãç¹æ§ãèããããŠããã
- ãè²ãŠããããšããæè²æ åœè ã®åœ¹å²ã ãšèªèã§ããŠããã
- 質åããããç¶æ³ã¯äœããŠããã
åãããåºæ¥ãæ°äººã¯ããŸããã®ã§ããã©ãããã°æ°äººãã§ããããã«ãªããããèããé·ãç®ã§è²æããããšãå¿æããŸãããã
æ°äººã®æ©æé¢è·çç±3éžãšé²æ¢ç
æ°äººã®æè²æ åœè ã§ããã°ããæ°äººãé¢è·ããŠããŸãã®ã§ã¯ãªããâŠããæè¿ã®è¥è ã¯ãããèŸãããšèããããªâŠããªã©ãšäžå®ãæããããšããããšæããŸããæ°äººããèŸãããããšæããèŠå ãšé²æ¢çã解説ããŸãã
æ³åããŠããæ¥åå 容ãããªãã£ã[é¢è·çç±â ]
å ·äœçã«ã¯ããããŒã±ãã£ã³ã°ãšèããŠè¯ãããªäŒç»ãªã©ãæ³åããŠããããå®éã®ä»äºã¯å°å³ãªããŒã¿åæãå ¥åäœæ¥ã®å²åãå€ãã£ãããšãã£ãã±ãŒã¹ãããäŒç»è·ã«æºããããšæã£ãŠããããçŸå Žã§3幎éã®å¶æ¥çµéšãå¿ é ã ã£ãããªã©ãæ°äººåŽã®ç¥èãå å ¥èŠ³ããèµ·ãã£ãŠããŸãããšãã»ãšãã©ã§ãã
æ±äººæ å ±ã§ã¯äŒããããªãæ¥åã®è©³çްãªã©ã¯ãäºåã«äŒããããã«ããŸãããã
é瀺ããŠããæ å ±ãšã®éãããã[éè·çç±â¡]
ä»äºå 容ã絊äžãåŽåæéãäŒæ¥ãªã©ãæ±äººç¥šã颿¥æã®èª¬æãšå®éã®æ¡ä»¶ãä¹é¢ããŠãããããªå Žåãåœç¶ãªããæ°äººã¯åŒ·ãäžæºãšäŒç€Ÿãžã®äžä¿¡æãæ±ããŸãããä»äºå 容ããã絊äžãã¯ãã¡ããã§ããããé·æéåŽåãããæ®æ¥ãã«å¯Ÿããè¥è ã®ææãã¯10幎åãšæ¯ã¹ããšæ®µéãã§ãã
å®éçãªåŸ éã倿 ã«é¢ããã®ã£ããã¯ãäŒæ¥ã®è²¬ä»»ãšããŠããã«è§£æ¶ããå¿ èŠããããŸãã
æ°äººã®çæ³ãšèœåã®ã®ã£ãã[éè·çç±â¢]
æ°äººã¯èªåèªèº«ã®èœåãåéã驿§ãã¡ãããšææ¡ããŠããªãå Žåãå€ãã§ããç¹ã«æ°åãªã©ã®è¥æãæ¥çæªçµéšè ã®æ¡çšã§ç¹ã«èœåã»é©æ§ãšã®ã®ã£ããã¯èµ·ãããããåŸåããããŸãã
è¥æå±€ã«ãªãã»ã©ããå®çžŸãã§å€æãã€ããŸããã®ã§ãæ¡çšäŒæ¥åŽãâ颿¥ã§èŠæãç®âãéããè·åãéè¡ããããã®èœåäžè¶³ã驿§ãšã®äžäžèŽã鲿¢ããŸãããã
æ°äººæè²ã«ããæ©ææŠååãšã¯ïŒ
æ°äººæè²ã®ç®çã¯ãæ°äººã®æ©ææŠååã«ãããšåé ã§ãäŒãããŸãããæ¥çãè·çš®çã§ãâæŠåâã®æå³åãã¯ãã¡ããå€ãããŸãã
äŸïŒ
ããŒã±ãã£ã³ã°ïŒæç€ºãããæœçã1人ã§éè¡ã§ãã
管çïŒæç€ºãããæ¥åããã€ãªãããªãããšãã§ãã
販売ïŒ1人ã§äžé£ã®æ¥åãããªãããšãã§ãã
èªç€Ÿã®æ°äººæè²ã«ãããç®çãšãšãã«ãã©ããŸã§ã§ããã°âæŠåâãšåŒã¹ãã®ãããããããèšå®ããŠããããšã倧åã§ãããã¡ãããæ¥çš®ã»æ¥çãäŒç€ŸèŠæš¡ã«ãã£ãŠãæ°äººã«æ±ããããèœåã¯ç°ãªã£ãŠããŸãã®ã§ããããŸã§ãåèãŸã§ã«ãã芧ãã ããã
æ°äººæè²ã§å°ã£ããšãã®å¯ŸåŠæ³
æ°äººæè²ãããŸããããã«ãã¹ãã¬ã¹ã§ç²åŒããŠããŸãæè²æ åœè ãããŸããæ¬¡ã¯ãæ°äººæè²ãããŸããããªããšãã®ç°¡åãªå¯ŸåŠæ³ã説æããŸãã
å¯ŸåŠæ³â äžåž/ååã«çžè«ãã
ãŸãã¯ãäžåžãååã«çžè«ããŠã¿ãããšãèããŸããããæ¢ã«ããããžã¡ã³ãã§ã®å£ãæ«æãä¹ãè¶ããŠããäžåžããåãæ©ã¿ã«åãåã£ãŠããååã«ã¢ããã€ã¹ããã£ãŒãããã¯ããããã«ããã解決çãåºãããšã倧åã§ãã
å¯ŸåŠæ³â¡ãããžã¡ã³ãç³»ã®æ¬ãèªã
ãããžã¡ã³ãç³»ã®æžç±ãèªããšããã®ãå¯ŸåŠæ³ãšããŠäžäœã«æããããŸããæžç±ã«æãããŠããã¢ããã€ã¹ãšæè²æ åœè ãèªãã®è¡åãç §ããåãããæ¯ãè¿ãããããšãã广çã§ãã
å¯ŸåŠæ³â¢æ°äººãšã³ãã¥ãã±ãŒã·ã§ã³ãåãæéãäœã
ã³ãã¥ãã±ãŒã·ã§ã³ãåãæéãèšããŠãæ°äººããäœã«æ©ãã§ããŠããã©ããªãšãã«ããé 匵ããã®ãããšããæ å ±ãæŽã¿ã«è¡ãã®ãå¯ŸåŠæ³ãšããŠãããŸãããã®ãããªãšãã¯ããŸãæè²æ åœè åŽããèªå·±é瀺ããããšã¹ã ãŒãºã«é²ã¿ãŸãã
æ°äººã®æå°è ãæ±ããã¹ãã¬ã¹äŸ
æ°äººæè²ã§èµ·ããæè²æ åœè ã®ã¹ãã¬ã¹èŠå ãšå¯Ÿçãå ·äœçã«èª¬æããŸãã
ã¹ãã¬ã¹â å ±é£çžãé ã/ããªã
äžåžããæ°äººã«ç¢ºèªããšããªããšãå ±é£çžãããªããšããã±ãŒã¹ããããŸããæããããªãæ°æã¡ãããããŸããããæããã§ã¯ãªãããäŒãããããšãéèŠã§ãã以äžã®ãã€ã³ããæŒãããŠãå ±é£çžã®å€§åããæ°äººã«äŒããŠã¿ãŸãããã
ã»å ±é£çžã¯ææã«ç¹ããããš
ã»å ±é£çžã¯æ°äººèªèº«ã®æé·ã«ãªãããš
ã»äžåžã«ãµããŒãã§ããããšã¯ãªãããªã©ç¶æ³ã®ç¢ºèªã«ãªã
ã¹ãã¬ã¹â¡èª¬æããããšãçè§£ã§ããªã
æ°äººãçè§£ã§ããªãèšèã§èª¬æããããšããããã£ãã¹ãã¬ã¹ã®åå ã«ãªããŸããæ°äººèªèº«ã«ããããªãèšèã¯èª¿ã¹ãŠãããããšãææ®µãšããŠãããŸããããªãã¹ãæ°äººã«ãåãããããèšèããéžãã§èª¬æããŸãããã
ãŸããæ°äººãšã®éã«å ±éèšèªãäœããäŒè©±ãã¹ã ãŒãºã«ããã®ã广çã§ãã
ã¹ãã¬ã¹â¢ç®æšéæã«ã³ãããããããšããªã
æè¿ã¯ããäœãäœã§ãç®æšãéæãããïŒããšããæèãæã£ãæ°äººãå°ãªãåŸåã«ãããŸããçãæ¹ãä»äºã«å¯Ÿãã䟡å€èгã®å€æ§æ§ãå容ãã瀟äŒã«ãªã£ãŠããããšãèŠå ã§ããæ°äººã®ããžã§ã³ããã£ãªã¢ãã©ã³ã«æ²¿ã£ãæ¥å説æãã¢ãããŒããããããšã§ãæ°äººãäž»äœæ§ãçºæ®ã§ããããã«ããŸãããã
æ°äººæè²ã宿œããã¡ãªããã®ç¢ºèª
æ°äººæè²ã¯å€§å€ã§ããããã¡ããã¡ãªããããããŸãã®ã§ç޹ä»ããŸãã
ã¡ãªããâ ããŒã ã®çç£æ§ãäžãã
æ°äººæè²ã«ãããæ°äººã®å³æŠååã¯ãææã«ç¹ããã ãã§ã¯ãªããç€Ÿé¢šéžæã®èŠç¹ãããçç£æ§åäžã«ãªããŸããç¹ã«æ°åå ¥ç€Ÿã®æ°äººã¯ãåããçµéšãå å ¥èŠ³ããªãã®ã§ã瀟颚ã«éŠŽæã¿ããããã³ãã¥ãã±ãŒã·ã§ã³ã®åæ»åãå³ããŸãã
ã¹ã ãŒãºãªã³ãã¥ãã±ãŒã·ã§ã³ã¯ãçç£æ§ã®åäžã«ç¹ãããŸãã®ã§ãæ°äººè²æã§ã®ã¡ãªãããšãªãã§ãããã
ã¡ãªããâ¡æ°äººã®æé·ãå éãã
ããã«OJTã®å Žåãæ°äººæè²ã«ãã£ãŠæ°äººãã峿Šåããšãªãã¹ããŒããéããªããŸããæ¥ããããã®ãã£ãŒãããã¯ãã¢ããã€ã¹ã培åºçã«è¡ãããšã§ãæ°äººã®æé·ãå éããäŒç€Ÿã®æé·ãžãšã€ãªãããŸãã
ã¡ãªããâ¢æè²æ åœè ã®ãããžã¡ã³ãã¹ãã«ãåäžãã
æ°äººæè²ãããããšã§ãæé·ããã®ã¯ãæ°äººã ãã§ã¯ãããŸãããæå°è åŽã§ããæè²æ åœè ãæé·ããããšãã§ããŸããæããããã«ã¯ãæ°äººã®æé·ã«å¿ èŠãªèŠçŽ ãæŽçããè«ççã«åãããããäŒããå¿ èŠãããã®ã§ãæå°è åŽã®æé·ã«ãç¹ãããŸãã
æ°äººæè²ã«åãçµããã¡ãªããïŒçæç¹ïŒ
æ¬¡ã«æ°äººæè²ã§ã®ãã¡ãªãããææ¡ããŠãããŸãããã
ãã¡ãªããâ æè²æ åœè ã®å·¥æ°ãåããã
æ°äººæè²ã¯ããåãã®éããã©ãããŠãæè²æ åœè ã®å·¥æ°ãããããŸããéåžžæ¥åã«å ããŠãæ°äººã®æè²ãããã®ã§ãæ®æ®µã®æ¥å以å€ã«ã粟ç¥çãªè² æ ããããå ŽåããããŸãã
ãã¡ãªããâ¡æè²æ åœè ã®éžåºãé£ãã
ãã¡ãªããâ ã§èšèŒããéãã«ãæè²æ åœè èªèº«ããéåžžæ¥åãããªããããçšåºŠã®çµæãæ®ããŸã§ã¯ãæ°äººæè²ã§ç²Ÿç¥çãªè² æ ããããã±ãŒã¹ããããŸããããã«ãæ°äººãšåæ»ãªã³ãã¥ãã±ãŒã·ã§ã³ãåãããã«ã¯ãæ°äººããã©ããªæã«ã¢ãããŒã·ã§ã³ããããã®ãããã©ããªæã«èœã¡èŸŒã¿ãããã®ãããªã©ã®ææ¡ãå¿ èŠã§ãã
ææ¡ããåŸã«ããé©åãªæ åœè ãéžã¶ãããšãé£ããããã¡ããã¡ãªããâ ãšåæ§ãæéãããã£ãŠããŸããŸãã
ãã¡ãªããâ¢OJTã®è²æå¹æã«ãã©ã€ãïŒOJTã®å ŽåïŒ
OJTã®æè²æ åœè ã«ãã£ãŠããæããèœåãããæ¥åã¹ãã«ããå€ãã£ãŠããŸãã®ã§ãæ°äººã®è²æã¬ãã«ã«ãã©ã€ããåºãŠããŸããŸããæããã®ã«æ £ããŠããªãæ åœè ã®å Žåãæ°äººã®ææã¯äžããã«ãããã¢ãããŒã·ã§ã³ã®ç¶æãé£ããã§ãã
OJTæ åœè ã«ãå°éã®æè²ããããªã©ã§ã察åŠããŠããå¿ èŠããããŸãã
ãŸãšã
ä»åã¯ãæ°äººæè²ãæåã«å°ãããã®ã³ããããªãå ·äœçã«ç޹ä»ããŸãããæ°äººæè²ã®ç®çãæåã«æç¢ºåããããšã§ããã¬ãªãæè²ãå¯èœã«ãªããŸããæ°äººè²æã¯ããšãŠãæéãããããã¹ãã¬ã¹ãæããããšãå€ãã§ãããäŒç€Ÿãæè²æ åœè ã®ãããžã¡ã³ãã¹ãã«åäžã«ãšã£ãŠã¯ãéèŠãªæè³ã§ãã
æ°äººæè²ã¯ãæ°äººã®ç¹åŸŽãç¹æ§ãªã©å人ã«ãã©ãŒã«ã¹ããããšã§ããã广ãçºæ®ããŸãããèšäºã§ç޹ä»ãããããã¥ã¢ã«ãããã«ãªãã¥ã©ã ãã®å¶äœããã¡ãªæè²ã®ä»æ¹ãªã©ã¯æããŠããããã«ããŸãããã
åããŠã®æè²æ åœè ã«ãªãæ¹ã§ããã¹ã ãŒãºã«æ°äººæè²ã宿œããããšãã§ããŸãã
ãã²æè¿ã®æ°äººã®ç¹åŸŽãåŸåãææ¡ããè²Žç€Ÿã®æ°äººæè²ã®åèã«ããŠã¿ãŠãã ããã