ããžãã¹çŸå Žã¯ãçºçãããã©ãã«ãç®æšéæã«åããã®ã£ããã®è§£æ¶ãæ³å®ããŠããèšç»ãçµæãšã®ãºã¬ãžã®å¯Ÿå¿ãªã©ãã課é¡è§£æ±ºãã®é£ç¶ã§ããã ãããããã課é¡è§£æ±ºåããé«ããããšã§ãããžãã¹ã®ããŸããŸãªå±é¢ã§ææããããããããã«ãªãã§ãããã
èšäºã§ã¯ã課é¡è§£æ±ºåãšã¯äœãã課é¡è§£æ±ºååäžã®ã¡ãªãããæ¹æ³ã課é¡è§£æ±ºåã®é«ã人ã®ç¹åŸŽãèœåã課é¡è§£æ±ºã®å ·äœçãªå®è¡ã¹ããããŸã§ç޹ä»ããŸãã課é¡è§£æ±ºåã¢ããã®åèã«ããŠãã ããã
ïŒç®æ¬¡ïŒ
- 課é¡è§£æ±ºåãšããã®éèŠæ§
- 課é¡è§£æ±ºåãé«ããã¡ãªãã
- 課é¡è§£æ±ºåãé«ã人ã®ç¹åŸŽ5ã€
- 課é¡è§£æ±ºåãäœã人ã®ç¹åŸŽ3ã€
- åé¡ã»èª²é¡ã®3åé¡
- 課é¡è§£æ±ºããã»ã¹ã®ã¹ããã
- 課é¡è§£æ±ºåãé«ãããã¬ãŒãã³ã°æ¹æ³ïœçµç¹ç課é¡è§£æ±ºåã¢ãããžã®å¿çšâ
- éšäžã®èª²é¡è§£æ±ºåãéããæå°ã®ã³ãïœçµç¹ç課é¡è§£æ±ºåã¢ãããžã®å¿çšâ¡
- 課é¡è§£æ±ºåã®åäžã«åœ¹ç«ã€èœåã»ã¹ãã«ïœçµç¹ç課é¡è§£æ±ºåã¢ãããžã®å¿çšâ¢
- ãŸãšãïŒç€Ÿå¡ã®èª²é¡è§£æ±ºåãé«ããçç£æ§ã®é«ãçµç¹ã«
課é¡è§£æ±ºåãšããã®éèŠæ§
ã¯ããã«ã課é¡è§£æ±ºåãšã¯äœãã確èªããŠãããŸããåé¡è§£æ±ºãšã®éãã確èªããå®çŸ©ãšéèŠæ§ãæŽçããŠãããŸãã
課é¡è§£æ±ºã®å®çŸ©ââåé¡è§£æ±ºãšèª²é¡è§£æ±ºã®éã
åé¡è§£æ±ºãšèª²é¡è§£æ±ºã¯äœãéãã§ãããããããžãã¹ã«ããããåé¡ããšã課é¡ãã®éãã確èªããŠãããŸãã
åé¡è§£æ±ºïŒãçŸç¶ããããããŠããäžå©çã»äžéœåã»æªåœ±é¿ãªã©ã®ãã¬ãã£ããªäºè±¡ã«å¯Ÿå¿ããããšã
課é¡è§£æ±ºïŒãç®æšãšçŸç¶ã®ã®ã£ãããæç¢ºã«ããŠã解決ããããšã
ãåé¡ãã¯ããèªäœããã¬ãã£ããªäºè±¡ãæããŸãããã課é¡ãã¯ç®æšãšçŸç¶ãšã®ã®ã£ããã§ãããå¿ ããããã¬ãã£ããªãã®ã§ã¯ãããŸãããç®æšã«å°éããããã®ãååããªã課é¡ãããããŸãã
ãŸããåé¡è§£æ±ºãšèª²é¡è§£æ±ºã®éãã¯ããã¬ãã£ããªäºè±¡ãžã®å¯ŸåŠçãªå¯Ÿå¿ãã客芳çãªããã»ã¹ã«ãã解決ãããšèããããšãã§ããŸãã
åé¡ãè£œé æ®µéã§ã®åææã®ã¡ãŒã«ãŒå€æŽãäºæ¿ããŠããã¯ãã®çŽåå ãããåŸæ¥ã®æ°Žæºã«å°éããŠããªããã®ãæ··å ¥ããŠãããšã¯ã¬ãŒã ãããã
è§£æ±ºæ¹æ³ãããã³ããŠã忀æ»ã§å¯Ÿå¿ããã
äžèšã¯ãã¯ã¬ãŒã ããšããåé¡ã«å¯ŸåŠãããåé¡ã®è§£æ±ºã§ãã課é¡ã®è§£æ±ºã¯ã§ããŠããªãã®ã§ãåçºã®å¯èœæ§ããããŸãã
課é¡ãåææã®ã¡ãŒã«ãŒã倿ŽããçŽåå ã®äºæ¿ãåŸãŠã補é ãããããã¡ãŒã«ãŒå€æŽã§é ããçºçãã補åã®æ€æ»å·¥çšã§äžé𿹿³ãç°¡ç¥åãããããåŸæ¥ã®æ°Žæºã«éããªããã®ãäžéšæ··å ¥ãçŽååŸã«ã¯ã¬ãŒã ãçºçããã
è§£æ±ºæ¹æ³ãããã³ããŠä»åã®çŽååã¯åæ€æ»ã宿œãä»åŸã®åææã®å€æŽã𿀿»å·¥çšã«ã€ããŠã¯ãä»åã®çŸç¶ããµãŸããŠæ¹åããåŸæ¥ã©ããã®åè³ªåºæºã§çŽåããã
åé¡ãšãªã£ãäºè±¡ã®çºçãžã®å¯Ÿå¿ã ãã§ãªãã客芳çã«å·¥çšããšããçŽããŠãã©ãã§æ³å®ãšã®éããçããã®ãã課é¡ãçºèŠã§ããŠããŸãããããã«ããã課é¡è§£æ±ºåã®å®çŸ©ã¯ãçºçãã課é¡ã®åå ãåæã解決çãèãå®è¡ããŠèª²é¡ã解決ããèœåããšãããã§ãããã
課é¡è§£æ±ºåã®éèŠæ§
ä»äºãããŠããã°ãæ¥ã æ°å€ãã®èª²é¡ã«çŽé¢ããŸããä»äºã§ææããããããã«ã¯ãçŽé¢ãã課é¡ãšåãåãã詊è¡é¯èª€ãã課é¡ãä¹ãè¶ããŠããããšãéèŠã§ãã
å®åæ¥åãITããŒã«çã«ãã£ãŠèªååããäžäººããããã«ããŒããæ¥åã®ç¯å²ãéãå€ããªã£ãŠããçŸåšã¯ãéå»ãããå€å¿ãªæ¥åã®äžã§å€çš®å€æ§ãªèª²é¡ã«çªãåœããæ©äŒãå¢ããŠããŸãã
ããããç¶æ³ããµãŸãããšã課é¡è§£æ±ºåã¯çŸä»£ã®ããžãã¹ããŒãœã³ã«ãšã£ãŠå¿ èŠäžå¯æ¬ ãªèœåãšãããŸãã
課é¡è§£æ±ºã«å¿ èŠãªèª²é¡çºèŠåãšã¯ïŒ
課é¡çºèŠåãšã¯ãæåã©ããã課é¡ãäœããåæããŠã課é¡ãçºèŠããèœåãã§ããçµæžç£æ¥çã®å®çŸ©ã§ã¯ã瀟äŒäººåºç€åã®ã²ãšã€ã§ããçŸç¶ãåæãç®çã課é¡ãæããã«ããåããšãããŠããŸãã
課é¡ãçºèŠããããšã¯æ±ºããŠç°¡åã§ã¯ãããŸãããããšã¿åŒãšãåŒã°ãããããªããã5åç¹°ãè¿ããããªããªãåæãã¯ã衚é¢çãªäºè±¡ã«ãšãããããæ¬è³ªçãªåå ãæ¢ã課é¡çºèŠåã®ã¢ãããŒãã§ãã
ãã¹ãŠã®èª²é¡è§£æ±ºã«ãããŠããªãã5åç¹°ãè¿ããã»ã©ã®æ·±ããæ±ããããããã§ã¯ãããŸãããã課é¡è§£æ±ºåãé«ããããã«ã¯ã課é¡çºèŠå/課é¡èšå®åãé«ããããšãäžå¯æ¬ ã§ãã
åç §ïŒçµæžç£æ¥ç 瀟äŒäººåºç€å
課é¡è§£æ±ºåãé«ããã¡ãªãã
次ã«èª²é¡è§£æ±ºåãé«ããã¡ãªããã3ã€ç¢ºèªããŠãããŸãã
ææã«ç¹ããã¡ãªããâ 
ä»äºã¯ã課é¡ã®é£ç¶ã§ãã®ã§ã課é¡è§£æ±ºåãé«ããããšã§ç¶ç¶çã«ææãæããããããã«ãªããŸãããŸããç®æšéæãŸã§ã®èª²é¡ãåæããŠåªå åºŠãæ±ºããŠå®è¡ããããšã§ããã倧ããªææãåºãããšãã§ããã§ãããã
æ¥åã®ä»çµã¿ãåé¡ç¹ã解決ã§ããã¡ãªããâ¡ïŒœ
課é¡ãçè§£ããŠåæã§ãããšãæ¥åãããŒãªã©ã®ä»çµã¿ãå¥ã®èª²é¡ç¹ãèŠã€ãåºãããšãã§ããŸããçµæãšããŠãä»çµã¿ã®æ¹åãæ°ããªæ¥åãããŒã®æ§ç¯ãçç£æ§ã®åäžãå®çŸã§ããã§ãããã
ãµãŒãã¹ã®äŒç»ãæ¹åãåºæ¥ãã¡ãªããâ¢ïŒœ
顧客åŽã®èŠç¹ã«ç«ã£ãŠã顧客ã®èª²é¡ãåæããããšã§ãé¡§å®¢ã®æœåšçãªããŒãºãã€ããããšãã§ããŸããçµæãšããŠãæ°èŠãµãŒãã¹ã®ç«ã¡äžããæ¢åãµãŒãã¹ã®æ¹åäŒç»ãã€ããããšã«ã€ãªããã§ãããã
ç®æãã®ã¯ã課é¡è§£æ±ºåãããçµç¹ãã¥ãã
åé¡ãšèª²é¡ã®éãã§èšè¿°ããéããäºæ¥ãçµç¹ã®åç¶ã«ã¯ãã¬ãã£ããªäºè±¡ã«å¯Ÿããåé¡è§£æ±ºã ãã§ãªããäžé·æçã«ãã©ã¹ã®éããçã¿åºãæ¹å課é¡è§£æ±ºãå¿ èŠã§ãã
顧客ã®äŸ¡å€ãåµåºããããã«ããèªã課é¡ãèšå®ããŠèª²é¡ãã¯ãªã¢ãç¶ãã人æãè²ãŠã課é¡è§£æ±ºåãããçµç¹ã«ããŠããããšã倧åã§ãããã
課é¡è§£æ±ºåãé«ã人ã®ç¹åŸŽ5ã€
課é¡è§£æ±ºåã身ã«ã€ããããã«ã¯ã課é¡è§£æ±ºã®èœåãé«ã人ã®ç¹åŸŽãèªèããŠãããšããã§ãããã課é¡è§£æ±ºåãé«ã人ãæã€äž»ãªç¹åŸŽã確èªããŠãããŸãããã
ããžã«ã«ã·ã³ãã³ã°ã身ã«ã€ããŠãã[ç¹åŸŽâ ]
課é¡è§£æ±ºåãé«ã人ã®ç¹åŸŽãšããŠãæ¥ããããããªãïŒãã®æèãç¹°ãè¿ããŠãã人ãå€ãã§ããæ®æ®µããçåãç¹°ãè¿ããŠæ·±æãããããšã§ãç©äºã®æ§é ãæ§æèŠçŽ ãåè§£ããŠããããžã«ã«ã·ã³ãã³ã°ã®èœåãããžãã¯ããªãŒãèããèœåã身ã«ã€ããŠãããŸãã
課é¡ã®åªå 床åããèŠæ¥µãããã[ç¹åŸŽâ¡]
課é¡è§£æ±ºåã®é«ã人ã¯ã課é¡ãããææããããããã§ã©ã®ãããæªåœ±é¿ããããããïŒããªã©èª²é¡ãææã«åãŒã圱é¿ã®å€§ãããææ¡ããŠããŸããæ¥ã æ²¢å±±ã®èª²é¡ã«åºäŒãäžã§ããã¹ãŠã®èª²é¡ã解決ããããšã¯å°é£ã§ãããã€ã¯èª²é¡è§£æ±ºã®åªå é äœãé©åã«èŠæ¥µããããšããããžãã¹å®åã«ãããŠã¯éåžžã«å€§åã§ãã
課é¡ã解決ããããã«å¿ èŠãªãªãœãŒã¹ã確ä¿ã§ãã[ç¹åŸŽâ¢]
課é¡è§£æ±ºåã®é«ã人ã¯ã課é¡è§£æ±ºã«å¿ èŠãªãªãœãŒã¹ãææ¡ã»ç¢ºä¿ã§ããŸããäžè¬çã«çµå¶è³æºãšåŒã°ããæ¬¡ã®4ã€ã®ãªãœãŒã¹ã§ãã
- ãã
- ã¢ã
- ãé
- æ å ±
課é¡è§£æ±ºããããã«äœã®ãªãœãŒã¹ãã©ããããå¿ èŠããäž»äœçã«èãããªãœãŒã¹ã確ä¿ããŠããç¹åŸŽããããŸãã
é«éã§PDCAãåãç¿æ £ãã€ããŠãã[ç¹åŸŽâ£]
ããžãã¹çŸå Žã«ãããŠãäžåã®æœçã§å®ç§ã«èª²é¡ã解決ã§ããããšã¯å€ããããŸããã課é¡è§£æ±ºåãé«ã人ã¯ãå§ãããæ£è§£ãæ±ãããPDCAãµã€ã¯ã«ãçŽ æ©ãåããªããã課é¡è§£æ±ºã«è¿ã¥ããŠãããŸãã
ãšãã«PDCAãåãäžã§ããCïŒæ¯ãè¿ãïŒãããèœåïŒãªãã¬ã¯ã·ã§ã³ã¹ãã«ïŒãé«ã人ã¯ã倱æã»æåèŠå ãé©åã«åæããããšãäžæããäžåäžåã®åãçµã¿ãåçŸæ§ããããŠããŠãšããŠãã©ãã©ã課é¡è§£æ±ºåãé«ããŠããã§ãããã
課é¡ã«ã€ããŠãã¡ã³ããŒãäžåžã«å ±åãçžè«ãããã®ãæ©ã[ç¹åŸŽâ€]
çºçããåé¡ã課é¡ããããå ±åã»çžè«ããããšã課é¡è§£æ±ºåãé«ã人ã®ç¹åŸŽã§ãã課é¡çºçæã«ãäžåžãã¡ã³ããŒãšããã«çŸç¶ãå ±æããŠå¯Ÿå¿çããšãããšãã§ããã°ãå€ãã®ç¥èŠãèŠç¹ããããæéãªã©ã解決ã«å¿ èŠãªãªãœãŒã¹ã確ä¿ããããã§ãããã課é¡ã«å¯Ÿãã瀟å ã®å ±éèªèãã€ããããšã課é¡è§£æ±ºåãé«ã人ã®ç¹åŸŽã§ãã
課é¡è§£æ±ºåãäœã人ã®ç¹åŸŽ3ã€
åç« ã§ã¯ã課é¡è§£æ±ºåã®é«ã人ã®ç¹åŸŽã玹ä»ããŸãããå察ã«ã課é¡è§£æ±ºåã®äœã人ã®ç¹åŸŽã玹ä»ããŠãããŸãã
åããã¹ãç¹°ãè¿ããŠããŸãç¹åŸŽâ 
åããã¹ãç¹°ãè¿ããŠããŸã人ã¯ã課é¡è§£æ±ºåãäœãåŸåããããŸãã課é¡ã®æ¬è³ªãèŠå ãèããã«å Žåœããçã«å¯Ÿå¿ããŸãæ¯ãè¿ããããã«åŠã°ãªãããã«ãçµæãšããŠå€±æãç¹°ãè¿ããŠããŸãåŸåããããŸãã
課é¡ãçºçãããä»çµã¿ãçè§£ããŠããªãç¹åŸŽâ¡ïŒœ
課é¡çºçã®ä»çµã¿ãçè§£ã§ããªã人ã課é¡è§£æ±ºåã®äœã人ã®ç¹åŸŽã§ããããªã課é¡ãçºçããã®ãïŒããšãã課é¡ã®æ ¹æ¬ãåå ãæãäžããããšãã§ããªããã°ã課é¡ã解決ããããšã¯ã§ããŸããã
åå ãåæã§ããªã人ã®ç¹åŸŽãšããŠã課é¡ãã©ããã£ãŠè§£æ±ºãããïŒhowïŒã«æèãåããŠããŸãããªã課é¡ãçºçããã®ãïŒwhyïŒãæèããç¿æ £ããªããæ·±æãããªãåŸåããããŸãã
çºçããã課é¡ããç®ãèããå®è¡ã«ç§»ããªãç¹åŸŽâ¢ïŒœ
課é¡ãšåãåãããèããããšãè¡åããããŠããŸã人ãããŸãã課é¡ã«å¯ŸããŠãææŠãã倱æãæããŠããŸãå®è¡ã«ç§»ãããšãã§ããªã人ã¯ã課é¡è§£æ±ºåãäœãåŸåã«ãããŸãããŸããåæåã課é¡è§£æ±ºã®ã¢ã€ãã¢ã¯ããããã©ããå®è¡åããªã人ã課é¡è§£æ±ºåãäœããšãããã§ãããã
ããžãã¹çŸå Žã«ããã課é¡è§£æ±ºã¯âè©è«âãâæ£è§£æ¢ãâã§ã¯ãªããâå®è¡âãªã®ã§ãã
åé¡ã»èª²é¡ã®3åé¡
åé¡ã課é¡ã«ã¯å€§ãã3ã€ã«åé¡ããããšèšãããŸãã3åé¡ã®ãã¡ãèšå®åãæœåšåã®åé¡ã»èª²é¡ãæ©æã«èŠã€ããŠå¯ŸåŠã§ããããã«ãªããšã課é¡çºèŠåã®åäžã«ã€ãªãããŸãã
çºçå
ãçºçåããšã¯ãã§ã«èµ·ããŠããåé¡ã»èª²é¡ã§ããã¬ãã£ããªäºè±¡ãæç¢ºã«èŠããŠããããšãç¹åŸŽã§ãã
ã»ã売äžãå幎ãããèœã¡ãã
ã»ãæ¥åã§ãã¹ãçºçããã
ã»ã顧客ããã®ã¯ã¬ãŒã ããªã©
åé¡ã衚é¢åããŠããããã課é¡è§£æ±ºã«åãçµãããšèªäœã¯æ¯èŒç容æã§ãããã ããèµ·ãã£ãŠããåé¡ã«å¯ŸããŠãæ ¹æ¬çãªèª²é¡ãããã«èŠãããã®ãããã°ããªããããã£ãããšæ·±æãããå¿ èŠããããã®ããããŸãã
èšå®å
ãèšå®åããšã¯ãããã¹ãå§¿ãšããŠã®çæ³ãæ²ããããç®æšãèšå®ãããããããšã§ãçãŸãã課é¡ã§ãã
ã»ãç®æšå£²äžãéæããããã«ã¯ãæ°èŠé¡§å®¢ã2åã«ããå¿
èŠãããã
ã»ãçµåžžå©çã®ç®æšãéæããããã«ã販管費ãåæžããªããã°ãããªãããªã©
èªãç®æšãèšå®ããããšã§ããçæ³ãšçŸç¶ã®ã®ã£ããããšãã課é¡ãçãŸããŸããèšå®åã®èª²é¡ãèªãäœãåºããŠãããããã«ãªããšãããžãã¹ã§æç¶çã«ææãçã¿åºããããã«ãªãã§ãããã
æœåšå
ãæœåšåããšã¯ããŸã 衚é¢åããŠããªãããã©ãä»åŸçºçããå¯èœæ§ãããåé¡ã»èª²é¡ã§ãã
ã»ãå±äººçãªä»äºã®ä»æ¹ã§æ¥åã«åŸäºããŠãã瀟å¡ãâéè·ã«ããåé¡çºçã®ãªã¹ã¯
ã»ãå¶æ¥ã®DXåãâèšªåæ°ã®æžå°ã«ããå£²äžæžå°ã®ãªã¹ã¯ãªã©
æœåšåã¯ãŸã åé¡ã課é¡ã衚é¢åããŠããªããããèªèãé£ããããšãç¹åŸŽã§ãã課é¡çºèŠãé ããŠãæ°ãä»ããšæãã€ããããªãã»ã©è¥å€§åããŠããå ŽåããããŸãã
äžæ¹ã§ãæœåšåã®èª²é¡ãäžçš®ã®ãªã¹ã¯ããã¹ãŠè§£æ±ºããããšã¯äžå¯èœãšããããŸããåŸã£ãŠãæœåšåã®æ¹ã¯ãçºèŠãããããšã«å ããŠããåªå é äœãèŠæ¥µãããããšã倧åã§ãã
課é¡è§£æ±ºããã»ã¹ã®ã¹ããã
ãããŸã§èª²é¡è§£æ±ºåãã®ãã®ã«ã€ããŠã®èª¬æãããŠããŸãããæ¬ç« ã§ã¯ã課é¡è§£æ±ºã«åããè¡åã®å ·äœçãªã¹ãããã解説ããŸãã
ã¹ãããâ 課é¡ãèªèãã
ãŸãã¯èª²é¡ãèªèããããšãéèŠã§ããçæ³ãšçŸå®ã®ã®ã£ãããäºå®ããŒã¹ã§ç¢ºèªããŸãããããã©ã®ãããªç¶æ ã§ããã°ã課é¡è§£æ±ºãšããã®ãããæç¢ºã«ããŠããããšã§ã解決ãããŒã宿œæé ãç«ãŠããããªããŸãã
ã¹ãããâ¡åå ã調æ»ãåæãã
次ã«ã課é¡ã解決ããããã®åå ãåæããŠãããŸãããããäœç³»çã«åå ãèŠã€ããæãäžããŠãããããšãéèŠã§ããè€æ°ããåå ã®äžã§ã圱é¿ãåãŒãç¯å²ã倧ãããã»ãã®åå ã®ããªã¬ãŒãšããªããã¯ãªãã£ã«ã«ãªéèŠèª²é¡ãäœããèŠã€ãããããããæ³šèŠããŠåæããŠãããŸãã
ã¹ãããâ¢è§£æ±ºçã®ã¢ã€ãã£ã¢ãåºã
課é¡ã®åå åæãçµäºæ¬¡ç¬¬ããŸããã§ããã ãå€ãã®è§£æ±ºçããããŠãããŸãã解決çãèããå Žåã¯ãæãã€ãéãã®æ¡ãæžãåºãããšãããããã§ãã
ã¹ãããâ£è§£æ±ºçãçµã蟌ã¿ãå®è¡ã®ããã®ã¹ã±ãžã¥ãŒãªã³ã°ããã
ããçšåºŠã解決çã®ã¢ã€ãã¢ãã§ãããã¢ã€ãã¢ãè©äŸ¡ã»çµã蟌ãã§å®è¡ã«èœãšã蟌ãã§ãããŸããæœçã®çµã蟌ã¿ãåªå é äœã¥ããè¡ãéã«ã¯ã以äžã®èŠç¹ã§èãããšããã§ãããã
- 广ãèŠèŸŒãããïŒ
- 課é¡è§£æ±ºã«çŽçµãããïŒ
- æ ¹æ¬èŠå ã解決ã§ãããïŒ
- æéã¯ããããããªããïŒ
- ã©ããªãªãœãŒã¹ãå¿ èŠãïŒ
- å±äººçã«ãªããªããïŒ
- æè³å¯Ÿå¹æãèŠåããïŒãªã©
ã¹ãããâ€è§£æ±ºçãå®è¡ããçµæãæ€èšŒãã
ã¹ã±ãžã¥ãŒãªã³ã°å®äºåŸãå®è¡ããããå¹æãæ€èšŒããŸããå®è¡ããåã¯ããã©ã®ãããã®æ¹å/广ãæåŸ ã§ããããïŒããšãã仮説ããã¡ã广æ€èšŒã®ããã«å®è¡åã®ããŒã¿ãèšé²ããŠããããšãããããã§ããæ€èšŒããŠå¿ èŠãããã°ãæ¬¡ã®æœçãå®è¡ããŸãããã
課é¡è§£æ±ºåãé«ãããã¬ãŒãã³ã°æ¹æ³ïœçµç¹ç課é¡è§£æ±ºåã¢ãããžã®å¿çšâ
課é¡è§£æ±ºåãé«ããã«ã¯å ·äœçã«ã©ã®ããã«ããã°ããã§ãããããæ¬ç« ã§ç޹ä»ããã課é¡è§£æ±ºåãéãããã¬ãŒãã³ã°æ³ãã¯ãèªåèªèº«ã®èª²é¡è§£æ±ºåãé«ããäžã§ããã¡ã³ããŒãè²æããããã§å¿çšã§ããŸããã®ã§ããã²åèã«ããŠãã ããã
æ¥ããããããªãïŒãã5åç¹°ãè¿ã
ç©äºã«å¯Ÿããçåãæ·±æãããŠããç¿æ £ãã€ããšãäºè±¡ã®æ§é ãäœç³»çã«èããããåã磚ããã課é¡è§£æ±ºåã®åäžã«åœ¹ç«ã¡ãŸãã
å³è§£åãèŠèŠåãã
課é¡ã®çºèŠã解決ã«éããŠã¯ãäºè±¡ãæŽçããŠããè«ççæèåãå¿ èŠäžå¯æ¬ ã§ããè«ççæèåãé«ããã«ã¯ããããžãã¯ããªãŒãããã·ã¹ãã æèããããããã§ããå æé¢ä¿ãç¹ãããèŠèŠåããããšãã§ããã®ã§ãæèåãé«ããç·Žç¿ã«ãªããŸãã
ãã¬ãŒã ã¯ãŒã¯ãèŠããŠå©çšãã
ãã¬ãŒã ã¯ãŒã¯ã¯ãããŸããŸãªäºè±¡ãæŽçããã解決çãèãããããéã«åœ¹ç«ã¡ãŸããããã€ããã¬ãŒã ã¯ãŒã¯ã身ã«ã€ããæ®æ®µããæŽ»çšããããšã§èª²é¡çºèŠåã課é¡è§£æ±ºåãé«ããããã§ãããã
ãã¬ãŒã ã¯ãŒã¯ã®äŸãšããŠãåè¿°ã®ããžãã¯ããªãŒãã·ã¹ãã æèãMECEã3CåæãECRSã®ååãæé管çã®ãããªãã¯ã¹ãSCAMPERã®æ³åãªã©ã圹ç«ã€ã§ãããã
éšäžã®èª²é¡è§£æ±ºåãéããæå°ã®ã³ãïœçµç¹ç課é¡è§£æ±ºåã¢ãããžã®å¿çšâ¡
çµç¹ã®ç®¡çè·ã«ã¯ãèªåèªèº«ã®èª²é¡è§£æ±ºåãé«ãããšå ±ã«ãéšäžã®èª²é¡è§£æ±ºåãé«ããŠããããšãæ±ããããŸããæ¬ç« ã§ã¯éšäžã®èª²é¡è§£æ±ºåãéããã³ãã玹ä»ããŸãã
ãã¬ãŒã ã¯ãŒã¯ãæããªãããã£ãŠã¿ãã
å®éã«ãã¬ãŒã ã¯ãŒã¯ãæ¥åžžæ¥åã«åãå ¥ããã«ã¯ããã¬ãŒã ã¯ãŒã¯ã®åºæ¬çãªç¥èã ãæããã®ã§ã¯ãªããã©ã®ãããªèª²é¡ã®ãšããã©ã®ãããªãã¬ãŒã ã¯ãŒã¯ã䜿ã£ãŠã¿ããããšããäºäŸãå¿ èŠã§ãã
䜿ã£ãŠã¿ããªãããéšäžã®èª²é¡è§£æ±ºåãé«ããããã«ã
- 䜿ã£ãŠãããã¬ãŒã ã¯ãŒã¯ã®æŠèŠ
- ãã¬ãŒã ã¯ãŒã¯ã䜿ãç®ç
- ã©ããã£ãã·ãã¥ãšãŒã·ã§ã³ã§ãã©ã®ãã¬ãŒã ã¯ãŒã¯ã䜿ãã
ãªã©ãæå°ããªããããã£ãŠã¿ããããšããã€ã³ãã§ãã
ã³ãŒãã³ã°ãã€ã€éšäžã«çµéšããŠããã
éšäžã®èª²é¡è§£æ±ºåãéããããã«ã¯ãéšäžèªèº«ã課é¡ã«å¯ŸããŠäž»äœçã«æèããããšãéèŠã§ãã課é¡çºèŠãšè§£æ±ºã«åããŠãã³ãŒãã³ã°ã®ææ³ã䜿ã£ãŠç®¡çè·ãã¬ã€ãããªãããéšäžã«èª²é¡è§£æ±ºã®å®è·µãçµéšããŠããããŸãããã
課é¡è§£æ±ºåã®åäžã«åœ¹ç«ã€èœåã»ã¹ãã«ïœçµç¹ç課é¡è§£æ±ºåã¢ãããžã®å¿çšâ¢
æåŸã«èª²é¡è§£æ±ºåã®åäžã«åœ¹ç«ã€èœåã玹ä»ããŠãããŸããå®è¡ã¹ãããããã¬ãŒã ã¯ãŒã¯ã®å®è·µã«åãçµããªãã§ä»¥äžã®åãæèããŠç£šããšã課é¡è§£æ±ºåã®åäžã«åœ¹ç«ã¡ãŸãã
æ å ±åéèœå
æ å ±åéèœåã¯ãåé¡ã課é¡ã®åå ãç¹å®ããæ ¹æ¬èª²é¡ãæ£ç¢ºã«ææ¡ããããã«å¿ èŠãªèœåã§ããæ å ±ãéããæ¹æ³ã«ã¯ãäžåžãã¡ã³ããŒãšæèŠãåºãåãããããæ€çŽ¢ãè¬åº§ãèªæžã®ã€ã³ããããéããŠç¥èãå¢ãããçŸå Žã«ãã¢ãªã³ã°ãããªã©ããããŸãã
決æå
ããžãã¹çŸå Žã§èª²é¡è§£æ±ºããéããããŒãã§ã¯ããªèª²é¡è§£æ±ºçããšãããã®ã¯ããèŠã€ãããŸãããã¡ãªãããããã°ãã¡ãªããããããã©ããæ£è§£ãåãããªããæ¬åœã«èª²é¡è§£æ±ºã«å¹æããããåãããªããšãã£ãç¶æ³ã®äžã§ãæææ±ºå®ããããšãæ±ããããŸãã
åæå
åæåã¯ãåé¡ã®æ§é ãæ§æããèŠçŽ ãåå ãèæ¡ããåã§ãããŸããåæåã¯èª²é¡ãèšå®ã»çºèŠããã ãã§ãªãã解決çã®äžãã广ãèŠèŸŒããããªæœçãèŠåºãããã§ã圹ã«ç«ã€ã§ãããã
ããæãå
ããæãåã¯ããGRITïŒã°ãªããããšãåŒã°ãã課é¡è§£æ±ºã«å¿ èŠãªèœåã®1ã€ã§ããããæãåãé«ããã°ãç®æšéæã«å¯Ÿãã課é¡ãäž»äœçã«èšå®ããŠãéæã«åããŠç²ã匷ãåãçµããããã«ãªããŸãã
ãããæãåïŒGRITïŒãã«é¢ããŠã¯ã以äžã®èšäºã§è©³ãã解説ããŠããŸãã®ã§ããã²ã芧ãã ããã
ãŸãšãïŒç€Ÿå¡ã®èª²é¡è§£æ±ºåãé«ããçç£æ§ã®é«ãçµç¹ã«
èšäºã§ã¯ã課é¡è§£æ±ºåã«é¢ããåºæ¬çãªå 容ããŸãã課é¡è§£æ±ºåãé«ããããã®ãã€ã³ãã解説ããŠããŸããã
ã¹ãããâ 課é¡ãèªèãã
ã¹ãããâ¡åå ã調æ»ãåæãã
ã¹ãããâ¢è§£æ±ºçã®ã¢ã€ãã£ã¢ãåºã
ã¹ãããâ£è§£æ±ºçãçµã蟌ã¿ãå®è¡ã®ããã®ã¹ã±ãžã¥ãŒãªã³ã°ããã
ã¹ãããâ€è§£æ±ºçãå®è¡ããçµæãæ€èšŒãã
瀟å¡ãäž»äœçã«èª²é¡ãèšå®ã解決ã§ããããã«ãªããšãçç£æ§ã®é«ãçµç¹ã«ãªããäŒç€Ÿå šäœã®å©çãæé·ã«ã€ãªãããŸãã課é¡è§£æ±ºåã®é«ãã¡ã³ããŒãè²ãŠã顧客ãžäŸ¡å€åµåºãæ¡å€§ããŠãããçµç¹ã«ããŠãããŸãããã